Refund policy

Return & Refund Policy

Last updated: July 17, 2026

Thank you for shopping with Purra. We want you and your cat to be completely satisfied with your purchase.

30-Day Satisfaction Guarantee

We proudly offer a 30-Day Satisfaction Guarantee on eligible purchases.

If you are not completely satisfied with your order, you may request a refund within 30 days of the delivery date by contacting support@shoppurra.com.

How to Request a Refund

To begin a refund request, please email support@shoppurra.com with:

  • Your full name

  • Order number

  • The product(s) you purchased

  • A brief explanation of the reason for your request

We may request additional information or photographs to help evaluate your claim.

Returns

Depending on the circumstances, we may ask that the product be returned before a refund is issued. If a return is required, we will provide return instructions.

Please do not send products back without contacting us first, as unauthorized returns may not be accepted.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you received the wrong item, please contact us as soon as possible at support@shoppurra.com.

Include photographs of:

  • The product

  • The shipping package

  • The shipping label

  • Any visible damage

We'll work quickly to resolve the issue by providing a replacement, store credit, or refund where appropriate.

Subscription Orders

Subscription orders are eligible for our 30-Day Satisfaction Guarantee.

If you wish to stop future recurring shipments, you must cancel your subscription before your next renewal order is processed.

Canceling a subscription does not automatically refund or cancel an order that has already been processed or shipped.

Refund Processing

Once your refund has been approved, it will be issued to your original payment method.

Please allow 5–10 business days for your financial institution to process and post the refund to your account. Processing times may vary depending on your bank or payment provider.

Shipping Charges

Original shipping charges are non-refundable unless the return is the result of our error, including receiving an incorrect or damaged product.

Non-Refundable Situations

Refunds may be denied if:

  • The request is made more than 30 days after delivery.

  • The product was purchased through an unauthorized retailer or reseller.

  • The claim is fraudulent or abusive.

  • The product has been intentionally damaged or misused.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

PINNACLE VENDING LLC
847 Williams St
Williams Bay, WI 53191
United States

Email: support@shoppurra.com