TERMS OF SERVICE

Last updated: July 17, 2026

These Terms of Service (“Terms”) govern your access to and use of the Purra website, online store, products, subscriptions, content, and related services collectively referred to as the “Services.”

The Services are operated by PINNACLE VENDING LLC, doing business as Purra (“Purra,” “Company,” “we,” “us,” or “our”). Although our legal business name includes the word “Vending,” PINNACLE VENDING LLC operates Purra as an online retail business and does not represent that Purra is a vending-machine business.

Our contact information is:

PINNACLE VENDING LLC
847 Williams St
Williams Bay, WI 53191
United States
Email: support@shoppurra.com

By visiting our website, creating an account, placing an order, enrolling in a subscription, or otherwise using the Services, you agree to these Terms and our Privacy Policy, Refund Policy, Shipping Policy, and Subscription Policy.

Please read these Terms carefully before using the Services.

1. Eligibility

You must be at least 18 years old and legally capable of entering into a binding agreement to use the Services or purchase our products.

By using the Services, you represent that:

1. You are at least 18 years old;

2. The information you provide is complete and accurate;

3. You are authorized to use the payment method submitted;

4. Your use of the Services complies with applicable law; and

5. You are purchasing our products for lawful personal or household use unless we approve otherwise in writing.

You may not use our products or Services for any unlawful or unauthorized purpose.

2. Online Store

Our store is hosted through Shopify, which provides the ecommerce platform that allows us to offer and sell products and subscriptions.

Your purchases are made from PINNACLE VENDING LLC, not Shopify. Shopify is not responsible for our products, subscriptions, warranties, returns, customer service, or representations.

We reserve the right, but are not obligated, to:

• Refuse service to any person where legally permitted;

• Limit sales by person, household, geographic region, or jurisdiction;

• Limit quantities available for purchase;

• Cancel suspected fraudulent, abusive, reseller, or unauthorized orders;

• Discontinue products or offers without notice; and

• Correct errors in product information, pricing, promotions, or availability.

3. Pet Supplement Products

Purra sells dietary and wellness supplements intended for cats.

Our products are not drugs and are not intended to diagnose, treat, cure, or prevent any disease. Statements made through the Services are for general informational purposes and should not be interpreted as veterinary diagnosis, treatment, or medical advice.

Individual cats may respond differently to supplements. Results are not guaranteed and may vary depending on factors including age, breed, diet, weight, health condition, medication use, and consistency of use.

Before giving any supplement to your cat, you should:

• Read and follow all product directions;

• Use only the recommended serving amount;

• Confirm that the product is appropriate for your cat;

• Review all ingredients for known allergies or sensitivities; and

• Consult a licensed veterinarian when appropriate.

Consult a veterinarian before using our products if your cat:

• Is pregnant, nursing, very young, or elderly;

• Has a diagnosed medical condition;

• Is receiving prescription medication;

• Is scheduled for surgery;

• Has previously experienced an allergic reaction; or

• Is under veterinary care.

Stop using the product and contact a veterinarian promptly if your cat experiences an adverse reaction or unexpected symptoms. In an emergency, seek immediate veterinary assistance.

Nothing on our website replaces professional veterinary care.

4. Product Information

We attempt to display product descriptions, ingredients, serving instructions, packaging, colors, weights, and images as accurately as reasonably possible. However:

• Product packaging may be updated from time to time;

• Actual colors may vary depending on the device or screen;

• Product images may not perfectly represent size or scale;

• Natural ingredients may vary slightly between batches; and

• Manufacturers may modify ingredients, sourcing, or packaging where legally permitted.

Always review the physical product label and directions before use. If information on the physical label differs from information displayed online, follow the physical label and contact us with any questions.

We do not guarantee that every description, photograph, price, or other item of content is complete, current, or error-free.

5. Orders and Order Acceptance

Submitting an order is an offer to purchase. An order confirmation does not necessarily mean that we have accepted or fulfilled the order.

We may decline or cancel an order before shipment for reasons including:

• Product unavailability;

• Incorrect pricing or product information;

• Payment authorization failure;

• Suspected fraud or unauthorized activity;

• Violation of these Terms;

• Shipping restrictions;

• Product quantity limitations; or

• Errors affecting the order.

If we cancel an order after payment has been collected, we will refund the amount collected for the canceled item or order to the original payment method.

We may contact you to verify order details before fulfillment. Failure to respond may result in delay or cancellation.

6. Prices, Payments, and Taxes

Prices are displayed in the currency shown during checkout and may change at any time.

You agree to pay:

• The product price;

• Shipping and handling charges;

• Applicable sales, use, value-added, goods and services, customs, or similar taxes; and

• Any other charges clearly disclosed before purchase.

You authorize us and our payment processors to charge the payment method you submit for all amounts due.

For subscription purchases, this authorization includes future recurring charges as described in the Subscription Terms below.

You are responsible for maintaining accurate billing, shipping, and payment information.

7. Pricing and Listing Errors

We reserve the right to correct typographical errors, inaccurate descriptions, incorrect discounts, technical errors, or pricing mistakes at any time.

If a product is listed at an obviously incorrect price, we may cancel the affected order and issue a refund, even if an order confirmation has already been sent.

Promotional offers are subject to their stated terms and may not be combined unless expressly permitted.

8. Subscription Terms and Automatic Renewal

8.1 Subscription Frequency

When you purchase a Purra subscription, your selected products are scheduled to ship, and your payment method is scheduled to be charged, once every 60 days unless a different frequency is clearly disclosed and selected during checkout.

8.2 Automatic Renewal

Your subscription automatically renews every 60 days until canceled.

By enrolling, you expressly authorize PINNACLE VENDING LLC and its payment processors to charge the payment method associated with your subscription for:

• The recurring product price;

• Applicable taxes;

• Shipping and handling; and

• Any other charges clearly disclosed in connection with the subscription.

The amount charged may change if you modify your products, quantities, shipping destination, or subscription selections.

8.3 Subscription Disclosures

Before purchasing a subscription, customers will be shown the material subscription terms, including:

• That the purchase is recurring;

• The billing and shipment frequency;

• The recurring price or method used to calculate it;

• How to cancel;

• Any applicable discount or promotional conditions; and

• When promotional pricing ends, where applicable.

By completing a subscription purchase, you affirmatively consent to these recurring terms.

8.4 Cancellation

You may cancel your subscription at any time before the next recurring order is processed.

Cancellation may be completed through any customer-account or subscription-management method made available on our website or by emailing:

support@shoppurra.com

Your cancellation is effective for future renewals. Canceling a subscription does not automatically cancel or refund an order that has already been processed, charged, packed, or shipped.

We will not require you to purchase additional products or pay a cancellation penalty merely to stop future renewals.

8.5 Pausing, Skipping, or Modifying

Where supported by our subscription platform, you may be able to:

• Skip an upcoming shipment;

• Pause your subscription;

• Change products or quantities;

• Update your delivery address;

• Change your payment method; or

• Change your next order date.

Changes must be submitted before the next subscription order is processed. We cannot guarantee that changes submitted after processing begins will apply to that order.

8.6 Failed Payments

If a recurring payment fails, we or our payment provider may retry the payment method within a reasonable period.

Your subscription may be paused or canceled if payment cannot be collected. You remain responsible for any valid order already fulfilled or shipped.

8.7 Subscription Price Changes

We may change subscription prices, shipping charges, discounts, or other recurring charges.

When required by law, we will provide advance notice before a price change applies to a future renewal. Continued enrollment after the effective date constitutes acceptance where permitted by law.

You may cancel before the new price takes effect.

8.8 Promotional Subscription Pricing

A promotional or introductory subscription discount may apply only for the period clearly stated in the offer. After that period, the subscription may renew at the regular price disclosed during enrollment.

Unless expressly stated otherwise, canceling and re-enrolling does not create eligibility for another first-time-customer or introductory discount.

8.9 Renewal Notices

We will provide renewal reminders or notices where required by applicable law. You are responsible for keeping your email address and contact information current.

8.10 No Minimum Commitment

Unless a specific offer clearly states otherwise before purchase, Purra subscriptions do not have a minimum purchase commitment and may be canceled before the next renewal.

9. One-Time Order Cancellation

You may request cancellation of a one-time order within seven days after placing it by contacting support@shoppurra.com.

However, the cancellation request must be received before the order has been shipped or has entered a stage of fulfillment where cancellation is no longer reasonably possible.

An order cannot be canceled merely because fewer than seven days have passed if it has already been:

• Processed for fulfillment;

• Picked or packed;

• Transferred to a shipping carrier; or

• Shipped.

If an order can no longer be canceled, it may instead be eligible under our Refund Policy.

We do not guarantee that cancellation requests can be completed before fulfillment. A cancellation is not effective until we confirm it in writing or issue the applicable refund.

10. Thirty-Day Satisfaction Guarantee

We offer a 30-day satisfaction guarantee, subject to this section and our separate Refund Policy.

The 30-day period begins on the date the order is shown as delivered by the shipping carrier.

To request a refund, contact support@shoppurra.com within 30 days after delivery and provide:

• Your name;

• Order number;

• The product involved;

• The reason for the request; and

• Any photographs or additional information reasonably requested to evaluate the claim.

Unless applicable law requires otherwise:

• Original shipping charges are nonrefundable;

• Expedited shipping charges are nonrefundable;

• International customs duties and import taxes are nonrefundable;

• Return shipping costs may be deducted from the refund;

• Refunds are made to the original payment method;

• Gift cards and store credits are not redeemable for cash;

• Products obtained through fraud or abuse are not eligible; and

• We may limit the guarantee to one refund per product, customer, household, or shipping address.

For opened consumable products, we may require photographs showing the product, packaging, lot information, and remaining contents rather than requiring the product to be returned.

For unopened products, we may require a return to a designated address before issuing the refund. Do not return a product without first receiving instructions from us.

We may deny or reduce a refund when there is evidence of:

• Fraud;

• Misrepresentation;

• Excessive or abusive refund activity;

• Alteration or misuse of the product;

• Failure to follow serving or storage instructions;

• Purchase from an unauthorized seller; or

• A request submitted outside the guarantee period.

Nothing in this section limits non-waivable rights available under applicable consumer law.

11. Damaged, Defective, or Incorrect Products

Contact support@shoppurra.com promptly if your order arrives damaged, defective, contaminated, opened, leaking, or materially different from what you ordered.

Please include photographs of:

• The shipping package;

• The product;

• The shipping label;

• Any damage;

• The lot or batch code; and

• The expiration or best-by date, where applicable.

We may offer a replacement, refund, store credit, or another legally appropriate remedy after reviewing the claim.

Do not use a product if its safety seal is missing, broken, or appears tampered with.

12. Shipping and Delivery

We may offer worldwide shipping to eligible locations. Availability may vary by product, destination, carrier, customs restriction, and applicable law.

Delivery dates are estimates only and are not guaranteed. Delays may occur because of:

• Carrier delays;

• Weather;

• Customs inspection;

• Import restrictions;

• Incorrect addresses;

• Peak-season volume;

• Labor disruptions;

• Natural disasters;

• Government action; or

• Events outside our reasonable control.

You are responsible for providing a complete and accurate delivery address. We are not responsible for losses or delays resulting from an incorrect or incomplete address supplied by the customer.

Risk of loss and title transfer as required under applicable law and the shipping terms presented at checkout.

13. International Orders

International customers are responsible for determining whether products may legally be imported, possessed, purchased, and used in their country or region.

International orders may be subject to:

• Customs duties;

• Import taxes;

• Brokerage fees;

• Value-added tax;

• Inspection;

• Documentation requirements;

• Product restrictions; and

• Customs delays.

Unless expressly collected during checkout, these charges are the customer’s responsibility.

We are not responsible for orders delayed, rejected, seized, destroyed, or returned by customs because of local laws, import restrictions, unpaid duties, or a customer’s failure to complete required documentation.

Where applicable law provides mandatory cancellation, withdrawal, return, conformity, warranty, or refund rights, those rights control over conflicting provisions of these Terms.

14. Chargebacks and Payment Disputes

Before filing a chargeback, payment reversal, or external payment dispute, you agree to contact us at support@shoppurra.com and give us a reasonable opportunity to investigate and resolve the issue.

This provision does not waive any legal right you may have to dispute an unauthorized or incorrect charge.

You agree not to knowingly submit false, misleading, or fraudulent information to a bank, card issuer, payment processor, or other financial institution.

We may provide relevant transaction information to payment processors and financial institutions when responding to a dispute, including:

• Order confirmations;

• Subscription consent records;

• Cancellation history;

• Shipping and delivery records;

• Customer communications;

• Login or device records;

• Refund records; and

• Relevant policy disclosures.

Filing a chargeback does not automatically cancel an active subscription. You must separately cancel the subscription using an available cancellation method to stop future renewals.

15. Promotions, Discounts, and Coupons

Promotional offers may be subject to separate terms, eligibility restrictions, expiration dates, quantity limits, and exclusions.

Unless expressly stated otherwise:

• Offers cannot be combined;

• Discounts have no cash value;

• Discount codes may be limited to one per customer or household;

• First-order promotions are limited to genuine first-time customers;

• Discounts may not be transferred, sold, or reproduced;

• Promotions may be modified or withdrawn where legally permitted; and

• Orders involving manipulation, duplicate accounts, or promotional abuse may be canceled.

16. Accounts

You may be permitted to create an account to manage orders or subscriptions.

You are responsible for:

• Maintaining the confidentiality of your credentials;

• Restricting access to your account;

• Keeping your information accurate;

• Promptly notifying us of suspected unauthorized access; and

• Activities conducted through your account to the extent permitted by law.

We may suspend or terminate an account that we reasonably believe is being used fraudulently, unlawfully, or in violation of these Terms.

17. Reviews, Photographs, and User Content

You may submit reviews, testimonials, photographs, comments, suggestions, or other content (“User Content”).

You retain ownership of your User Content. By submitting it to us, you grant PINNACLE VENDING LLC a nonexclusive, worldwide, royalty-free, transferable, sublicensable license to use, reproduce, edit, adapt, publish, translate, display, distribute, and promote the User Content in connection with Purra and its products.

You represent that:

• You own or control the necessary rights;

• Your content is truthful and reflects your genuine experience;

• Your content does not violate another person’s rights;

• Your content is not defamatory, deceptive, obscene, or unlawful; and

• Your content does not contain malicious code or unauthorized advertising.

We may remove User Content but are not obligated to monitor all submissions.

We will not condition compensation or incentives on the submission of a positive review. Any material relationship or incentive associated with content should be disclosed as required by law.

18. Intellectual Property

The Services and their content, including the Purra name, logos, graphics, product designs, packaging, photographs, videos, text, illustrations, software, page layouts, and other materials, are owned by or licensed to PINNACLE VENDING LLC and are protected by applicable intellectual-property laws.

You may use the Services only for personal, noncommercial purposes.

Without our written permission, you may not:

• Copy or reproduce our content;

• Use our trademarks or branding;

• Create confusingly similar products or websites;

• Scrape or extract website data;

• Resell our images or written content;

• Reverse engineer website functionality;

• Remove proprietary notices; or

• Use our content to train commercial artificial-intelligence systems.

19. Third-Party Services and Links

The Services may include links to or integrations with third-party websites, platforms, payment processors, carriers, applications, or services.

We do not control and are not responsible for third-party content, security, availability, products, privacy practices, or terms.

Your use of third-party services may be governed by separate terms between you and the applicable provider.

20. Prohibited Uses

You may not use the Services to:

• Violate any law or regulation;

• Commit fraud or payment abuse;

• Submit false information;

• Infringe intellectual-property rights;

• Harass, threaten, or harm others;

• Transmit viruses or malicious code;

• Scrape, crawl, or harvest data without authorization;

• Interfere with website security;

• Impersonate another person;

• Resell products without authorization;

• Manipulate promotions or reviews;

• Purchase products for unlawful use; or

• Attempt to circumvent purchase limits or account restrictions.

We may suspend or terminate access for prohibited conduct.

21. Privacy

Our collection and use of personal information are described in our Privacy Policy.

By using the Services, you acknowledge that your information may be processed by service providers necessary to operate the store, including Shopify, payment processors, subscription providers, analytics providers, fulfillment partners, and shipping carriers.

22. Electronic Communications

You consent to receive transactional communications electronically, including:

• Order confirmations;

• Shipping updates;

• Subscription notices;

• Payment receipts;

• Policy updates;

• Recall or safety notices; and

• Customer-service messages.

Transactional communications are not promotional messages and may be sent when necessary to administer your purchase or subscription.

Marketing email and text-message consent, where offered, is voluntary and subject to separate consent language and applicable law. Consent to marketing is not required as a condition of purchase.

23. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES AND PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” EXCEPT FOR EXPRESS WARRANTIES OR GUARANTEES SPECIFICALLY PROVIDED BY US OR REQUIRED BY LAW.

WE DISCLAIM IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, TO THE EXTENT SUCH WARRANTIES MAY LAWFULLY BE DISCLAIMED.

WE DO NOT WARRANT THAT:

• THE SERVICES WILL ALWAYS BE AVAILABLE, SECURE, OR ERROR-FREE;

• PRODUCT INFORMATION WILL ALWAYS BE FREE FROM MINOR ERRORS;

• EVERY CAT WILL EXPERIENCE A PARTICULAR RESULT;

• A PRODUCT WILL BE APPROPRIATE FOR EVERY ANIMAL; OR

• THE SERVICES WILL MEET EVERY USER’S EXPECTATIONS.

SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY DISCLAIMERS. IN THOSE JURISDICTIONS, THESE DISCLAIMERS APPLY ONLY TO THE EXTENT PERMITTED BY LAW.

24. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PINNACLE VENDING LLC AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AFFILIATES, SERVICE PROVIDERS, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, OR LOSS OF GOODWILL.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY ARISING FROM A PRODUCT, ORDER, SUBSCRIPTION, OR THE SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE PRODUCT OR ORDER GIVING RISE TO THE CLAIM.

These limitations do not apply to liability that cannot legally be excluded or limited, including liability arising from fraud, intentional misconduct, gross negligence where applicable, or non-waivable consumer rights.

25. Indemnification

To the maximum extent permitted by law, you agree to indemnify and hold harmless PINNACLE VENDING LLC and its affiliates, personnel, and service providers from third-party claims, damages, liabilities, costs, and reasonable attorneys’ fees arising from:

• Your unlawful use of the Services;

• Your violation of these Terms;

• Your infringement of another person’s rights;

• User Content you submit; or

• Your fraudulent or intentional misconduct.

This section does not require a consumer to indemnify us for our own negligence, unlawful conduct, or breach of these Terms.

26. Product Recalls and Safety Notices

We may contact customers about recalls, safety notices, label corrections, or other product-related information.

You agree to follow reasonable recall or safety instructions. We may issue a replacement, refund, disposal instruction, or other remedy depending on the circumstances and applicable law.

27. Events Outside Our Control

We are not responsible for a failure or delay caused by events outside our reasonable control, including natural disasters, severe weather, war, terrorism, government action, epidemics, carrier interruptions, labor disputes, utility failures, cyberattacks, supply-chain interruptions, customs delays, or transportation disruptions.

This section does not eliminate rights that cannot legally be waived.

28. Governing Law and Venue

These Terms are governed by the laws of the State of Wisconsin, without regard to conflict-of-law rules, except where the mandatory consumer-protection laws of your place of residence apply.

Subject to non-waivable consumer rights, legal proceedings relating to these Terms or the Services shall be brought in a court of competent jurisdiction located in Wisconsin.

Nothing in this section prevents an eligible party from bringing an individual claim in small-claims court or exercising rights under applicable consumer-protection law.

29. International Consumer Rights

We operate from the United States, but may sell to customers in other jurisdictions.

Nothing in these Terms excludes or restricts mandatory rights that cannot lawfully be waived under the laws applicable to a customer.

Where local law grants stronger rights concerning returns, refunds, cancellation, withdrawal, product conformity, warranties, subscription renewals, or dispute resolution, the mandatory local rule will control.

30. Changes to These Terms

We may update these Terms from time to time by posting the revised version on the website and changing the “Last updated” date.

Changes apply prospectively unless otherwise stated or required by law.

Material changes affecting an active subscription will be communicated when required by law. Continued use of the Services after changes become effective constitutes acceptance to the extent permitted by law.

31. Termination

We may suspend or terminate access to the Services for fraud, abuse, unlawful activity, security threats, or material violations of these Terms.

Termination does not eliminate payment obligations associated with valid orders already processed or shipped.

Sections that by their nature should survive termination will remain effective, including provisions concerning intellectual property, disclaimers, limitations of liability, indemnification, governing law, and accrued payment obligations.

32. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the greatest extent permitted or severed if necessary. The remaining provisions will remain in effect.

33. No Waiver

Our failure to enforce a provision of these Terms does not waive our right to enforce that provision later.

34. Assignment

You may not assign your rights or obligations under these Terms without our written consent.

We may assign these Terms in connection with a merger, acquisition, financing, corporate reorganization, sale of assets, or transfer of the Purra business, subject to applicable law.

35. Entire Agreement

These Terms, together with policies and disclosures incorporated by reference, constitute the entire agreement between you and PINNACLE VENDING LLC concerning the Services and replace prior agreements regarding the same subject matter.

If a product page, checkout disclosure, promotion, or subscription offer contains specific terms that conflict with these general Terms, the more specific terms will govern that purchase to the extent of the conflict.

36. Contact Information

Questions, cancellation requests, refund requests, and legal notices may be sent to:

PINNACLE VENDING LLC
847 Williams St
Williams Bay, WI 53191
United States
Email: support@shoppurra.com