Contact Us

We're here to help! If you have any questions about your order, subscription, products, shipping, or anything else, our support team is happy to assist.

Customer Support

Email: support@shoppurra.com

We aim to respond to all inquiries within 1–2 business days.

Mailing Address

PINNACLE VENDING LLC
847 Williams St
Williams Bay, WI 53191
United States

Common Reasons to Contact Us

We're happy to help with:

• Order questions

• Shipping updates

• Subscription management

• Returns and refunds

• Product recommendations

• Damaged or incorrect orders

• General inquiries

Before Contacting Us

To help us assist you as quickly as possible, please include:

• Your full name

• Order number (if applicable)

• The email address used for your purchase

• A brief description of your question or issue

Business Hours

Our support team monitors email during regular business days. Messages received on weekends or holidays will be answered as soon as possible on the next business day.

Thank you for choosing Purra—we appreciate the opportunity to care for your cat.